Unable to Retrieve DS-160 Form

As the title suggests, I am unable to retrieve the saved DS-160 form using the application number. I created an application and saved it with a few details filled. While retrieving the application, the site asks for the first 5 letters of the surname and the year of both. I am providing both correctly but it still tags the answers as incorrect and does not retrieve the application. Has anyone else faced a similar issue and is there any resolution?