Is Brightspeed around here as bad as people say it is?

I've been with Comcast for a few years with little to no hiccups, but it's gotten expensive and now that Brightspeed fiber is available for half of that I'm tempted.

I don't want to risk my internet's reliability and I've heard their customer support is actually awful. With Comcast, despite what people say it's actually quite easy to get problems solved in a timely manner.

Brightspeed won't be able to hook me up for a month which makes me worried that should I have issues down the road with my internet it'd be similarly long to get it resolved.

I'm wondering how they've treated y'all.