Enough is enough! Stop saying it’s the user’s WiFi.
Every single day, someone posts about issues with their Sonos setup. And every single day, a bunch of people rush in to blame their WiFi instead of admitting the obvious: Sonos has completely screwed up.
If a brand-new, $1000+ soundbar doesn’t just work out of the box, that’s not the user’s fault. That’s Sonos’ failure.
Sonos markets itself as a premium, seamless audio experience, yet people are constantly dealing with:
- Dropouts
- Setup failures
- Devices disappearing from the app
- Audio cutting out mid-playback
- A completely unresponsive system
Meanwhile, other smart home devices—TVs, god-damn Dyson fans, and even $50 Amazon Echo speakers—work just fine on the same network. But when Sonos fails, it's almost always blamed on the user’s WiFi? Jesus christ, enough.
This isn’t a handful of isolated incidents. This is systemic. Sonos' software and networking stack are fundamentally flawed, and instead of addressing the problem, the blame is pushed onto users.
If Sonos can’t design products that function reliably in normal home networks without requiring a post-grad networking degree, then Sonos is the problem.
Stop making excuses for them.
Fix your shit, Sonos.
Thankyou for the discussion, it's honestly appreciated.
However, folks in the thread who suggest that it's completely acceptable in 2025 that a regular consumer should have to research and change network settings to work with Sonos products, advertised as plug-and-play, premium devices - dude. Just stop. No. Fuck no.
Finally, to any Sonos employee who thinks they can help me out - I would love to hear from you. I've got goddamn NZ$5k worth of your products in my house and I would love for them to work.