Getcovers quality

So I commissioned a cover from here, doing the 35$ option. It took them about 4 days to give me my mockup.

To say it was terrible is...generous. The background was ok, but everything else was way off the mark by a factor of, alot. The only reason I didn't ask for a change to that was because of the other major glaring issues.

Obviously for $35 I'm not expecting a lot but something usable. What I got was some drag and drop amalgamation of stock photos that left me speechless.

Obviously I sent it back with requests to fix...nearly everything. I felt I was pretty thorough on what I wanted the first time and what I got on a mockup was like having your spouse go "uh huh" as you explain something in detail and then they get maybe 1-2 things right that you asked for.

Do they not do any of their own design work? I know they ask for stock images but do they not design anything themselves?

I'm hoping round #2 will look better.

I'm completely new to this so don't get me wrong, I couldn't draw anything more complicated than a stick figure, so I don't want to come off like I'm being unreasonable. I completely get $35 is dirt cheap. But I've seen peoples covers on here from them and it was nothing like what I got.

Is the first mockup usually pretty bad? How many times do you guys get changes done by them on average? I'm not in any rush, that's part of the reason why I went with them. Maybe I just had a bad artist? I know someone said they change them on each mockup usually.

Edit: I'm beginning to think the issue is with having a person on the cover in a specific look/pose might be an issue. I wanted to have a model on the front representing my main protagonist, and that seems to be a pain point for them. After 2 days they finally got in touch and said their designer was having issues finding a suitable replacement for the one they chose. So I found what I think is a pretty good one. Hopefully they give me something better this go around. This time I gave multiple images to use to fix the previous one.