What's wrong with Ani ramen?

We are regulars at Ani ramen and this is the 2nd time in 2 weeks that we have waited over an hour for ramen!

Tonight we were seated at 7pm and waited till 8.30 before which I decided to leave without eating!! It is a school night and my son was already sleepy, ended up picking up pizza from the restaurant opposite to Ani.

Speaking to the manager was of no use, she was apologetic however didn't seem to have an answer as to why they are failing serve food on time. I will most likely not go back or recommend it to anyone.