What am I supposed to do in this situation?

I live on the 3rd floor with no elevator. I recently sprained my ankle, forcing me to have everything delivered to my door, or taken from my door. I put in my delivery instructions that I am on the 3rd floor with no elevator access. I get a message from my driver saying "Can you come down and get it? I don't do stairs." Okay, well, homie, I DON'T DO STAIRS EITHER AT THE MOMENT. I told her that unfortunately I sprained my ankle and also cannot do stairs. The Dasher ended up having to mark "Cannot find address" and my order needed to be remade and re-delivered. I'm just curious if this was handled in a way that other people would have handled it? I marked 3rd floor with no elevator on my delivery instructions, put "Leave at door", as well as there being an expectation to have things delivered to my door? This situation kind of sucked since there was no middle ground.