Anybody else feel like the quality of Uber/Lyft has totally dropped off recently?

As someone who lives car-less in the city, I end up taking them fairly often. Recently though (last couple months), it's been so obnoxious to not only get an Uber/Lyft, but the quality of the driving has gotten worse too, I've literally started taking the taxis outside my apartment now just to avoid Uber/Lyft at this point.

Firstly, I live downtown, which you'd think with it being the third largest city in America, would make it pretty quick to get a ride, but the wait times have gone up and have been less accurate (arriving in "5 minutes" is almost always at least 10). On top of that, it's been tracking the cars a worse. First they're across the street -nope, now it's flying to 5 blocks away -ope, nvm, theyre on the other side of the building -actually the second time was right 🙄

Secondly, it's been directing them to lower Wacker to get to me way more often and it's significantly impacted the driver's ability to even get to me. I get this is probably an underlying maps update or something since it seems to affect both Uber and Lyft, but I've been doing Ubers downtown for a long time -even pre-installing cell service under there (total nightmare before) and it's never been THIS many times consistently that drivers can't even get to me. This has also lead to more drivers cancelling or calling me to ask where I am when they're in Lower Wacker. I've been having to budget 20 minutes MINIMUM from "request ride" to getting in the car now to account for these issues.

Thirdly, after the battle to even get a ride, so many more times the driving is super jerky with their driving and/or there's a nauseating scent in the car, so by the time I get to my stop, I feel nauseous, which is not how I wanna feel after being dropped off.

I've been taking Ubers since there were cards to "download and try this new app!" and added Lyft more recently in the past couple years too, but the combination of longer wait times, inability to reliably even get to me or track the cars, increased cancels, and lower quality driving has FINALLY pushed me away from it being my main way to get around with a car. It's just not worth it. I'm lucky that there are taxis around because there's 0 wait time, the rides are smoother/smell better, and honestly it's even been CHEAPER than Uber/Lyft sometimes and just sooooo much easier to use at this point.

I'm curious if anyone else has noticed this quality going down too and have decided alternatives are now a better option.

EDIT: i have a 4.91 rating on uber and i can't seem to find a lyft rating, but have the "five-star rider" badge with 150+ ratings. while i appreciate all the mentions to rating, like i said, i've been using uber since it came to chicago in 2012, so i am aware of the ratings and their impact too. i've never been mean to a driver (grew up in small town WI and am "midwest nice"), but sometimes i trail off a conversation if i clearly don't want to talk and they try to force conversation, sorry 🤷‍♀️