Online account/App Error
Referred my girlfriend for a BCE. She was instantly approved and received the card with no issues. Activated and is using the card with no issues.
Only problem is, she can’t access her account online and on the app. Gets this error message every time. it’s been 3 weeks now. Can’t pay or use any of the account features on the app. Called customer service multiple times and went thru password resets, etc. with no luck. I can log-in to my account on her phone with no problems.
Has this happened to anyone before? Seems like we’re going to have to cancel the account as customer service has been no help, which is surprising..
Referred my girlfriend for a BCE. She was instantly approved and received the card with no issues. Activated and is using the card with no issues.
Only problem is, she can’t access her account online and on the app. Gets this error message every time. it’s been 3 weeks now. Can’t pay or use any of the account features on the app. Called customer service multiple times and went thru password resets, etc. with no luck. I can log-in to my account on her phone with no problems.
Has this happened to anyone before? Seems like we’re going to have to cancel the account as customer service has been no help, which is surprising..