Help! AmEx Credit Account Missing from BDO Online App? 😭

Hi everyone!

I need some advice because I can’t see my AmEx credit account on my BDO online banking app. I’ve been trying to monitor the account, but it’s not showing up at all.

Has this happened to anyone else before? If so, how did you fix it? Did you contact anyone specific? I know BDO has a customer service email, but in my experience, it’s not the most responsive. Unfortunately, there’s also no open BDO branch near me right now, so I’m at a bit of a loss.

Any tips or insights would be super appreciated!

Thanks in advance!