My Terrible Experience with NZXT

To start, i was excited the week of black friday to finally get into pc gaming and heard good things about NZXT and their quality of prebuilts.

I purchased the Player Pc: 4070 Edition that was having a black friday sale that seemed like decent specifications for the price. Made the order on Novemeber 29th with an expected shipment date of December 6th, which I reached out to confirm in an initial ticket.

December 6th comes around and no update on the status page other than the order being received, fast forward to today December 11th and still nothing. I reached out multiple times since the 6th to the support team and gotten multiple different answers on the status and incorrect information regarding expediting my order and where the pc is currently at.

Terribly disappointed in NZXT and will be taking my business elsewhere. Looking forward to the nightmare of actually getting this full refund.

Does anyone have any recommendations for a prebuilt in the $1,500-2,000 range?