Missing Founder’s Gold Name
Title, I bought the premium founder pack when the game originally came out and I’ve opened multiple tickets with support (website and discord) and the tickets get closed because they can’t find anything missing from my account.
I’ve attached this image in the tickets, but am I just stupid, like do I need to toggle the golden name? Clearly I have the premium founder banner equipped and support also verified that my account purchased the premium founder pack a year ago.
It’s JUST the name that’s missing, I have the banner, ringout, character tickets/tokens, gleamium, etc. Anyone else have this same issue? I’m not sure where to go next since support thinks it’s not an issue.
Attached screenshot is after a rift so that I don’t show any other player names but my own. It doesn’t show in PvP and my friend also couldn’t see it in a 2v2. Thanks in advance!
Title, I bought the premium founder pack when the game originally came out and I’ve opened multiple tickets with support (website and discord) and the tickets get closed because they can’t find anything missing from my account.
I’ve attached this image in the tickets, but am I just stupid, like do I need to toggle the golden name? Clearly I have the premium founder banner equipped and support also verified that my account purchased the premium founder pack a year ago.
It’s JUST the name that’s missing, I have the banner, ringout, character tickets/tokens, gleamium, etc. Anyone else have this same issue? I’m not sure where to go next since support thinks it’s not an issue.
Attached screenshot is after a rift so that I don’t show any other player names but my own. It doesn’t show in PvP and my friend also couldn’t see it in a 2v2. Thanks in advance!