TAP Airline

I recently gave birth and i bought a flight for my mom to come and help me with the first few weeks of my baby. She was supposed to come 1 day before my due date.

But unexpectedly, my water broke early, I was admitted to the hospital the same night and stayed in the hospital until I gave birth a few days later ( was 4 weeks preterm). due to this medical emergency, my mother bought another ticket and came to see me early.

Now TAP Airline refuses to let my mom board the return flight because she didn't show up for the outbound flight. I contacted the agency which I purchased the ticket (kiwi) and they told me to contact the airline. After endless communication on the KIWI company's app, and on twitter with Tap airline agent, my ticket is completely wasted. I wonder if anyone can help me to recover some of the cost? Now I have to buy another ticket for my mom to go home :/