Finalmouse support couldn't fix/clean my mouse.

Genuinely, how is okay for this company to delivery these “limited edition” mouses with awful quality assurance. I’m specifically talking about the Aceu and Tarik mouses that easily get yellowed/dirtied after a few weeks of use. I had a bad experience with finalmouse support after many RMAs sending it back and forth (took 2 months). And they still couldn’t fix/clean my Tarik mouse. They even confirmed (via email) they wouldn’t be able to clean it. Got mine back the other day and the stain is still there. I’m really upset by how they handled all of this.

Gray stains are clearly shown and need cleaning.

Having to repack everything again and sending it to them

Support saying that it's impossible to clean it

Them confirming they'll be sending it back to me with no fix/clean at all.

Finally received it last week. Stains are clearly still there after months of sending this back and forth to them ;-;