Epic Games Account Hacked, how long does Support take to respond?

My Epic Games account was hacked 2 days ago, and the hacker changed my email and password immediately, locking me out.

I submitted an account recovery ticket immediately, but 2 days later and I still haven’t received any communication outside of the confirmation email.

I wanted to know if anyone in this community went through this before, how long did epic take to respond, and is there any other way I can reach out to them to follow up on my ticket. Really appreciate any responses on the issue.