Should I report?

My local Dunkin has been terrible the last 6 months. I don’t know if they got a new manager but it’s terrible. They rarely have items ( like Chai tea) anymore and the final straw was today.

I always look on the app for their specific menu before I order. It said you could order a simple iced coffee with brown sugar syrup. I went to them and asked for that and they said I can only order brown sugar syrup with their espresso drinks. So you mean to tell me if I ordered it on their app, they would have made the drink I originally wanted?

I’m so irritated. I ended up getting the small espresso which was $2 more than the small iced coffee I wanted. Is it worth reporting or should I just chalk it up to that Dunkin being terrible and go to another location( the next closest Dunkin is only 10 min away and is newer so they usually have everything)?

I’m just disappointed cause this Dunkin is literally 2 min from my house and they used to be awesome. They even banned my friend because he complained twice ( to them mind you) about his coffee tasting weird. What happened? SMH.