No more "pup cups"

THANK YOU COSTA for finally giving the staff a good update.

In case you haven't realised yet fellow workers, we are now unable to sell extras without a drink attaches to it, removing the ability for pup cup purchases.

I adore dogs, please don't get me wrong. It makes my day when they come into our store but I hate people coming in, thinking that we sell them because "oh starbucks does it".

Madam, we are not a starbucks. We have a completely different menu, if you bothered to look.

But because we care about customer satisfaction, we have always made what the customer wants and let it be. Well, no more.

Whilst on the phone to IT today sorting it out, It was confirmed thar there will be no way to get around this and sell add-ons/extras without a drink to go with it.

OH WELL, KAREN, your golden doodle will just have to make do.

I give it 2 days before complaints begin.

Edit: since this only happened yesterday towards the end of my shift, I was unable to get all of the information regarding this change.

Yes, people can come and buy a drink and we can charge for an extra along with that drink. Yes, they can buy a babycino and we can add it to THAT drink so they aren't paying for a drink they don't want. No, I don't hate dogs, I literally said that in my OG post. Yes, I love my job but what bothers me is people coming in and expecting us to be the same as other main brands and cater to them because "other shops do it".

This was a spur of the moment vent post after a shitty day of customers constantly changing their orders after paying, leaving an unreasonable amount of mess everywhere and dealing with maintenance issues. Sometimes people just need a vent ffs.