SkyGuider pro not moving

I just got a new iOptron SkyGuider Pro and had some questions. 1. I polar aligned and when I went to do my pictures they came out with star trails, now prior to this my motor made a weird sound a couple of times, I’m not sure if there’s an issue with the motor, but it does move when I manually press the arrows. 2. the reticle would not light up in the polar scope, it was dim then shut up and can’t get it to turn back on. I’m not sure if the light is faulty or I did something wrong. Just wondering if anyone has any answers